The Managerial Moment of Truth: The Essential Step in Helping People Improve Performance

Inbunden bok. Free Press. 2006. 205 sidor.

Mycket gott skick. Skyddsomslag i mycket gott skick. Språk: engelska, English. -- The Managerial Moment of Truth explains a powerful new concept that can dramatically improve performance and increase productivity, at no cost, in virtually any company or organization. Developed by organizational consultant and bestselling author.

"A valuable addition to our understanding of the power of conversation to transform ourselves and the workplaces we inhabit. It offers a precise framework and dialogue for creating authentic relationships in difficult moments. It delivers the means to replace blame and rationalization with learning and action. No small accomplishment."

-- Peter Block, author of "Stewardship"

"Bold, important, groundbreaking. This is the most important book you'll read as a business manager and coach. You'll learn a powerful and simple four-step method to shift your organizational culture to one of truth telling and empowerment. Your employees will thank you and your customers will thank them."

-- Patricia Seybold, author of "Customers.com" and "The Customer Revolution"

"This book will genuinely revolutionize the way you relate to your boss, your peers, and your employees. It can remove the greatest stress we all experience in organizations by allowing you to relate freshly and directly to what is really going on, which is to say, facing reality. Best of all, the result will be exceptional performance and productivity."

-- Candice Carpenter, author of "Chapters"